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FAQ

Our most Frequently Asked Questions

General

Where is my nearest stockist?

Our full list of stores and stockists is available here. Filter by county to find your nearest location.

How do you find us online?

Instagram: @coveandcopaints

Facebook: @coveandcopaints

Tik Tok: @coveandcopaints

What brands do we work with?

Our full list of available brands can be viewed here.

Consultations

What type of consultations do we provide?

We offer online, in-store, and in-home consultations. You can find more information on how to book these consultations here.

how can i book a consultation?

You can book your consultation by visiting our Services page here.

what is included in the consultations?

Our consultations include personalized recommendations for shades, finishes, and techniques tailored to your needs and preferences, helping you create a space that truly reflects your style. You'll also receive a voucher that can be used toward your paint purchase.

Help & advice

how can i contact you for help and advice?

If you ever need help or advice, we recommend reaching out by sending us an email at hello@coveandco.ie. We’ll be more than happy to assist.

is payment secure?

Your payment is secure. Our eCommerce site complies all six PCI standards, maintaining a secure network, protect cardholders’ data, maintain a vulnerability management program, implement strong access control measures, regularly monitor and test networks and maintain an information security policy.

Returns

How can i make a return?

Under European Law, the Consumer Rights Directive ensures a consumer’s rights are protected when you buy from businesses based in the EU, and it is our duty to inform you (Directive on Consumer Rights, Art. 6.1.k) that because all of our tinted paints are bespoke and made to the customer’s order, we cannot offer returns on our paint bought in store.

Cove & Co Paints is exempt from the 14 day ‘cooling off’ period consumers usually have under European Law. This exemption can be found under the Directive on Consumer Rights, Article 16 sub C:

Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:

(c) the supply of goods made to the consumer’s specifications or clearly personalised.”

The Consumer Rights Directive can be found on the EU website HERE.

We strongly advise that customers purchase tester pots prior to purchasing cans of paint, as all sales are final.

Can’t find your question?